To our loyal clients:
We would like to take a moment of your time to update you on our hospital's online prescription policy.
Please understand that it is not our intention to discourage you from purchasing your medications elsewhere. With rising costs on many everyday items, everyone is trying to conserve in any way possible. For this reason, our prices are competitive with the major online pharmacies for flea/tick and heartworm prevention and with the rebates available from the manufacturer; many times our products are less expensive. However, if for other reasons you wish to have it filled elsewhere we ask you to consider the following.
Unfortunately, we have encountered a few online pharmacies whose services we feel are NOT reputable. As your pet's primary health care provider, we feel obligated to inform you of some of these. Many medications have strict storage and transportation requirements. Most drug manufacturers will not supply the majority of internet pharmacies so the source of the medications is called into question and any medication guarantees will not be honored if purchased from an unauthorized source.
We do recommend a USDA licensed pharmacy that is supplied by the same manufacturers that provide us with our medications. You can find their website by clicking on the Vetsource logo on our webpage, www.hiddenvalleyac.com. After registering for an account you will be able to have your medications shipped right to your door. Please allow 2 business days for all prescription approvals.
If you would still like to purchase your pet's medications elsewhere, we request that you call at least 2 business days ahead to let us know that you would like to pick up a written prescription.
Due to prior issues with fraudulent purchases our hospital will not fax a prescription under any circumstances to anybody but another veterinary clinic. You may find the FDA regulations on online pharmacies at www.fda.gov/consumer/update/petdrugsonline121407.html
Thank you for your ongoing trust in our services and if you have any questions or concerns please do no hesitate to call during office hours.